Privacy Policy

1. Introduction

Welcome to the Global AI Certification Council (GAICC). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at https://gaicc.org/
and when you engage with our services.
By using this Site or providing us your information, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a) Information you provide to us directly

We may collect information when you contact us, register for our certification activities, subscribe to newsletters, apply for membership, fill out forms, or otherwise provide it directly to us. This may include:

Name
Email address
Phone number
Organization or Company name
Job title
Payment/billing information (if applicable)
Any other information you voluntarily provide

b) Information collected automatically

When you use our Site, we may automatically collect certain information about your device and usage, such as:

IP address
Browser type & version
Device type & operating system
Pages you visit, time & date of visits
Referring/exit pages
Cookies and similar tracking technologies

c) Exam Proctoring Data

If you sit a remotely proctored GAICC certification exam (exam.gaicc.org), we additionally collect:

Webcam video, microphone audio, and screen recording during your exam session
Periodic snapshot images captured during the session
AI-generated flag events (e.g. face detection, object detection, audio activity)
Human proctor review notes and final decisions on flagged sessions

Why: to verify your identity and protect the integrity of the certification exam.

AI use: face, object, and audio detection run on-device, in your browser — this data is not sent to a third-party AI vendor. No exam outcome is ever decided by AI alone; every flagged session is reviewed by a human proctor.

Retention: webcam, audio, and screen recordings, along with snapshot images, are retained for 3 years and then automatically deleted. AI flag logs, proctor review notes, and exam results are retained as part of our long-term certification and audit record.

Storage: exam data is stored securely with our infrastructure providers, with appropriate safeguards for any international data transfer.

For full details specific to exams, see our Exam Privacy Notice shown before you begin your exam.

d) GAICC AI Course Advisor

GAICC provides the GAICC AI Course Advisor on shop.gaicc.org to assist users with questions about GAICC certifications, training, webinars, and related services.

When you interact with the AI Course Advisor, we may process information you provide, including your name and chat messages, to personalise your experience, generate AI-assisted responses, operate the chatbot, improve the quality of our services, and maintain the security and reliability of the platform.

Conversation Availability and Storage: For your convenience, conversations remain accessible through the chatbot interface for approximately one (1) hour after your most recent activity. Chat conversations are processed and stored securely on GAICC’s systems to operate the AI Course Advisor. Conversation data may be retained for operational, security, troubleshooting, service improvement, audit, and legal compliance purposes in accordance with our data retention practices.

The AI Course Advisor generates responses automatically using artificial intelligence. While we strive to provide accurate and helpful information, AI-generated responses may occasionally be inaccurate, incomplete, or outdated and should not be considered professional, legal, financial, or medical advice. Users should independently verify important information before relying on AI-generated responses.

3. How We Use Your Information

We use your information to:

Provide you with the services, memberships, certifications, or information you request.
Communicate with you regarding your account, activities, updates, changes or notifications.
Operate, maintain and enhance our Site and services.
Send you marketing and promotional communications, where you have consented or where permitted by law.
Fulfil legal or regulatory obligations.
Analyse usage of our Site to improve our services.

4. Sharing Your Information

We may share your information with:

Service providers and vendors who help us deliver our services (e.g., payment processors, email platforms, website hosting).
Business partners, affiliates, or third-party organisations if necessary to provide the requested services.
Legal or regulatory authorities when required by law.
In connection with a merger, sale, reorganisation, transfer of assets of GAICC, or similar changes.

We will ensure that such parties handle your data securely and only for the purposes we specify.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies (such as pixels, web beacons) to enhance user experience, track usage, and for analytics. You can set your browser to refuse cookies or to alert you when a cookie is being sent. However, if you disable cookies, some parts of the Site may not work properly.

6. Data Retention

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no online or electronic data transmission can be guaranteed to be completely secure.

8. International Transfers

If you are accessing our Site from outside the country in which we operate, your information may be transferred to, stored in, or processed in a country other than your own. By using the Site and providing your information, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your data, please contact:

Global AI Certification Council (GAICC)
Email: support(at)gaicc(dot)org
Website: https://gaicc.org/